Refund Policy

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Introduction

This Refund Policy applies to all purchases made through our website bakery-tatte.digital, in-store transactions, phone orders, and any other sales channels operated by Tatte. By making a purchase with us, you agree to the terms outlined in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, and any relevant state-specific regulations.

We take great care in preparing and delivering our food products. However, we understand that issues can occasionally arise. Our goal is to resolve any concerns quickly, fairly, and professionally.

2. Eligibility Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The request must be submitted within the applicable timeframe outlined in Section 3 of this policy.
• The product must have been purchased directly from Tatte through our official website (bakery-tatte.digital), in-store, or via an authorized ordering channel.
• The product must be defective, incorrect, or significantly different from what was described or ordered.
• Evidence of the issue (such as a photograph of the item) may be required to process your refund request.
• The order confirmation number or proof of purchase must be provided at the time of the refund request.
• The refund request must be made in good faith and accurately describe the issue with the product or service.

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes:

Requests submitted after the applicable deadline will not be eligible for a refund unless exceptional circumstances apply and are determined at the sole discretion of Tatte management.

4. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Food items that have been fully consumed without a reported quality issue at the time of consumption.
• Orders where the customer simply changed their mind after preparation has begun.
• Customized or specially prepared items ordered to specific customer specifications, unless they arrive defective or incorrect.
• Gift cards (except where required by applicable law).
• Promotional items, free items, or items purchased using discount codes beyond their stated value.
• Delivery fees charged by third-party delivery services.
• Tips and gratuities added to orders.
• Any item not purchased directly through Tatte's official channels.

5. How to Request a Refund — Step-by-Step Guide

Follow the steps below to submit a refund request:

1. Gather Your Information: Locate your order confirmation number, receipt, or proof of purchase. If applicable, take clear photographs of the item(s) in question to document the issue.
2. Contact Us: Reach out to our customer service team using one of the contact methods listed in Section 12 of this policy. You may contact us by email at [email protected] or by visiting our website at bakery-tatte.digital.
3. Describe the Issue: In your message, clearly describe the problem with your order. Include the order number, the item(s) affected, and the nature of the issue (e.g., wrong item delivered, quality concern, missing item).
4. Submit Supporting Evidence: Attach any relevant photographs or documentation to support your claim. This helps us expedite the review process.
5. Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days and begin reviewing your case.
6. Resolution: Once reviewed, we will notify you of our decision via the contact information you provided. If your refund is approved, we will initiate the process according to the timelines outlined in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, please allow the following processing times depending on your original payment method:

Please note that while we process refunds promptly on our end, the time it takes for the funds to appear in your account may vary depending on your financial institution or payment provider. Tatte is not responsible for delays caused by banks or payment processors beyond our control.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of the order was affected by a quality issue or error, while the remainder of the order was satisfactory.
• A portion of a catering order was unsatisfactory, but the remaining items were delivered as described.
• The customer has partially consumed an item before reporting an issue, and the issue does not involve a food safety concern.
• A promotional discount or coupon was applied to the original order, in which case the refund will be calculated based on the actual amount paid.
• Delivery fees may not be refunded if the food items themselves were prepared and delivered correctly.

The amount of any partial refund will be determined at the discretion of Tatte's customer service team based on the nature and extent of the issue reported.

8. Exchange Policy

We are happy to offer exchanges in appropriate circumstances, particularly for in-store purchases. If you received an incorrect item or a product that does not meet our quality standards, we will gladly replace it at no additional charge.

Exchanges are subject to the following conditions:

• The exchange request must be made within the applicable timeframe stated in Section 3.
• Exchanges for food items are handled on a case-by-case basis due to the perishable nature of our products.
• Merchandise items (such as branded goods or accessories) may be exchanged within 14 days of purchase, provided they are unused and in their original packaging.
• Items exchanged must be of equal or lesser value unless the customer pays the difference.
• No exchanges will be made for items that have been fully consumed without a reported issue.

To initiate an exchange, please follow the same steps outlined in Section 5 of this policy and indicate that you are requesting an exchange rather than a refund.

9. Cancellation Policy

9.1 Standard Orders

For standard food orders placed through our website or in-store, cancellations may be made free of charge within 15 minutes of placing the order, provided that preparation has not yet begun. Once preparation has started, cancellations may not be accepted, and a refund will not be issued.

9.2 Pre-Orders and Specialty Items

Pre-orders for specialty items, holiday products, or limited-edition offerings must be canceled at least 48 hours before the scheduled pickup or delivery date to receive a full refund. Cancellations made less than 48 hours in advance may receive a store credit rather than a monetary refund, at Tatte's discretion.

9.3 Catering Orders

Catering order cancellations are subject to the following schedule:

All cancellations must be submitted in writing via email to [email protected] with your order number and the reason for cancellation.

10. Dispute Resolution Process

If you are not satisfied with our initial response to your refund or exchange request, we encourage you to escalate the matter through our formal dispute resolution process:

1. Step 1 – Internal Escalation: Contact our customer service team at [email protected] and request to have your case escalated to a manager. Provide your original case reference number and any additional information that supports your claim.
2. Step 2 – Management Review: A Tatte manager will review your case within 3–5 business days and provide a written response with our final determination.
3. Step 3 – Chargeback or Payment Dispute: If you believe you have been incorrectly charged and we have not resolved your concern to your satisfaction, you have the right to file a dispute with your credit card issuer or payment provider in accordance with their policies. Please note that initiating a chargeback without first attempting to resolve the issue directly with us may result in a review of your account.
4. Step 4 – Consumer Protection Agencies: Consumers in the United States have the right to file complaints with the Federal Trade Commission (FTC) at ftc.gov or with your state's attorney general office. California residents may also file complaints under the California Consumer Privacy Act (CCPA/CPRA) where applicable.

11. Consumer Rights Under Applicable Law

As a customer in the United States, you are protected by federal and state consumer protection laws. In particular:

• The Federal Trade Commission (FTC) Act prohibits unfair or deceptive acts or practices in commerce. Tatte is committed to transparent and honest business practices.
• If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Consumer Protection Act.
• State-specific lemon laws and consumer protection statutes may apply depending on your location. We encourage you to review your state's consumer protection resources.

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable law.

12. Contact Information for Refund Requests

If you need to request a refund, have questions about this policy, or wish to speak with our team, please contact us using any of the following methods:

Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM (local time). We strive to respond to all inquiries within 1–2 business days.

13. Policy Updates

Tatte reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at bakery-tatte.digital with an updated effective date. It is your responsibility to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.